Beam BW-Series Devices (Legacy Product)

HELP: Resolving SIM Roaming Switch-over Issues

posted 25 Sep 2017, 07:24 by Mobile Onboard System Admin   [ updated 25 Sep 2017, 10:11 ]

If the SIM within your Beam unit is enabled for roaming then your passengers should be access the Internet as normal when in different countries.  However, due to the way roaming SIMs register with partner networks, you may find that the SIMs don't automatically switch to a new partner network when moving between territories, as each territory needs to be authorised at the time of registration.  Normally this is resolved by ensuring the unit is restarted when you move into the new territory because this restarts the SIM registration process.  The Beam unit will not attempt to (re)connect to a mobile network unless it receives a successful registration message back from the network.

If you are having problems with seamless network switching, then we may need to investigate further by checking the messages that are returned by the mobile network when the Beam unit requests registration.  To do this, we need to check a file that it created when registration is attempted but a connection cannot be made.

Depending on the type of SIM tariff or network operator you are using, seamless network switching may not be possible between territories without a full reboot of the Beam system.

NOTE: Familiarity with Windows networking is required for this task.

This is an Advanced topic and support is only available to Beam Care subscribers.


Please note that this only applies to the BW130, BW230 and BW280 devices.  This procedure is not supported on the BW100 devices as they dial-up to the Internet using a proprietary method that we cannot override.

As we cannot access the unit remotely when there is no Internet connection, these are the steps needed in order to do this:
- Install a program such as WinSCP so that you can log into the unit and download the file
- Connect to the Beam Accessory channel
- Log into BeamOS using WinSCP
- Locate the file to download
- Send us the file for checking

Install WinSCP (for Windows)
1) Download WinSCP from here.  Choose the Installation package download option.

2) Install WinSCP onto your PC

Connect to the Beam Device
3) Connect to the hidden Admin Wi-Fi Channel network of the unit using a laptop.  If you do not have the details for this then please raise a support ticket, quoting the serial number of your unit.  These are not publicly available to keep your unit secure.

4) If you are connected to another network at the same time (for example your office Ethernet), before you can access the BeamOS system, you may need to create a route in Windows so it knows how to find the BeamOS controller board inside the unit, as it runs on a different sub-net from the Beam Admin network.  Otherwise you can skip this step.

To do this, you need open a Command session in Windows (also known as a DOS window) - you will need to do this in Administrator mode (i.e. Run as Administrator).  In the command window, type the follow:

route ADD 192.168.100.0 MASK 255.255.255.0 192.168.42.1 METRIC 1

If successful then you will receive an OK! response.  You can double check this by pinging the BeamOS controller board to see if you get a response, as shown below.

ping 192.168.100.254



Log Into BeamOS
5) Open WinSCP and in the Login window, enter the details as shown in the following screen, this click the Login button.  You will need your BeamOS login details which can be found on the Factory Config document that accompanied your unit.


Download Files
6) Once logged in, you will see the BeamOS file system in the right-hand pane of the WinSCP window.  In this pane, navigate to the /ramfs folder and select the file called networkreg.txt.  You can download this file by dragging it to your desktop or other folder on your PC.  Do the same with the file wvdial.cfg.





7) When trying to register with the mobile network, networkreg.txt file is written to every few seconds as the SIM tries to negotiate with the mobile network.  As such ensure that the file is not empty, and that it contains data which looks something like the following.  You can do this by opening the file in Notepad:
ATOKAT+COPS?+COPS: 0,0,"EE",7OK

The above example is data from a successful SIM registration on the UK EE network.  Depending on your text viewer, you may find the above spread over several lines.

If the file is empty then you may need to download it again.

8) For further debugging, it would also be useful to download the file /var/log/syslog.  This will be a largish file in the /var/log folder which contains some of the logging information generated by the BeamOS dialler scripts.

9) Send the files to us to support@mobileonboard.com as part of your existing support ticket.



HOW TO: Change the Wi-Fi Name (SSID) and/or Password (All Models)

posted 21 Aug 2017, 14:21 by Mobile Onboard System Admin   [ updated 14 Sep 2017, 10:24 ]

If you need to change the Guest Wi-Fi name (SSID) or password then you can access and do this through the Network Management Console (WebFig) using the following steps:

*** IMPORTANT ***
WebFig contains settings for the full router configuration.  Any settings altered or removed, other than those below, could cause a fault on the unit which may not be remotely fixable.  Non-accessible units will need to be shipped back to our workshop to be re-configured, and labour charges may be incurred if the unit is not covered with our Beam Care package.  The WebFig and RouterOS software are licensed on your behalf for your use as the owner of a Beam Wi-Fi unit.

1) If you do not already have it, then please raise a support ticket to obtain the login name and password for the Management Console, quoting the serial number of your unit.  These are not publicly available to keep your unit secure.

2) Connect to the hidden Accessory Wi-Fi Channel network of the unit using a laptop.  If you do not have the details for this then please raise a support ticket, quoting the serial number of your unit.  These are not publicly available to keep your unit secure.
- NOTE on the BW100 you should connect to the normal Guest Wi-Fi network as this unit does not have an Accessory network.

3) Open a Web browser and type http://192.168.49.1 into the browser's URL search bar.  (NOTE on the BW100 this should be http://192.168.42.1)

4) You will be presented with the Management Console's login page.  Login with the user name (normally beam-owner) and password provided.

5) Once you've logged in, ensure that the WebFig button is press in the top right corner.  This will give you access to all of the configuration options.


6) You will then see list of options in the left hand menu. Click on Wireless.

7) To Change the Public Wi-Fi Network Name

7-A) With the Interface tab selected, click on the network with the description WLAN Guest.


7-B) On the WLAN Guest Interface configuration page, go to the setting called SSID about half way down.  This is field in which you enter the Wi-Fi network name or SSID that the users will see:


7-C) Click on the OK button at the top of the form to apply the new SSID.

8) To Change the Public Wi-Fi Network Password

8-A) Click on the top tab named Security Profiles.

8-B) Click on the network named sec-guest-wifi (this may be named Guest Wi-Fi on older configurations).


8-C) If necessary, change the Mode option to 'dynamic keys' if you are setting a password, or 'none' if you are allowing access without a password (an Open network).

8-D) When using a password, set up or change password by inputting it twice into the WPA Pre-Shared Key and WPA2 Pre-Shared Key fields.  It's important you enter both of these fields, and that you ensure they are the same password.



9) Once done click OK to apply the new password changes.

10) You can now close your browser, restart the unit and test your new settings.

See Also:


HOW TO: Access the Network Router Management Console

posted 21 Aug 2017, 14:04 by Mobile Onboard System Admin   [ updated 11 Dec 2018, 02:13 by Corbin Adler ]

The Beam BW-Series unit comes with a sophisticated Network Router Management Console (WebFig) to allow you to change almost every aspect of the networking and firewall configuration of the router.  This management console is separate from the BeamOS Admin Panel.

*** IMPORTANT ***
The configuration interface contains settings for the full router configuration.  Any settings altered or removed could cause a fault on the unit which may not be remotely fixable.  Non-accessible units will need to be shipped back to our workshop to be re-configured.  Labour charges may be incurred if the unit is not covered with our Beam Care package.  The WebFig and RouterOS software are licensed on your behalf for your use as the owner of a Beam Wi-Fi unit.

1) If you do not already have it, then please raise a support ticket to obtain the login name and password for the Management Console, quoting the serial number of your unit.  These are not publicly available to keep your unit secure.
- NOTE on the BW100 you should connect to the normal Guest Wi-Fi network as this unit does not have an Accessory network.

2) Connect to the hidden Accessory Wi-Fi Channel network of the unit using a laptop.  If you do not have the details for this then please raise a support ticket, quoting the serial number of your unit.  These are not publicly available to keep your unit secure.

3) Open a Web browser and type http://192.168.49.1 into the browser's URL search bar.  (NOTE on the BW100 this should be http://192.168.42.1)

4) You will be presented with the Management Console's login page.  Login with the user name (normally beam-owner) and password provided.

5) Once you've logged in, ensure that the WebFig button is press in the top right corner.  This will give you access to all of the configuration options.


See also:

HOW TO: Insert a New SIM Card (All Models)

posted 30 Jul 2017, 05:17 by Mobile Onboard System Admin   [ updated 1 Feb 2018, 09:29 ]

If your unit doesn't already come with a SIM card installed, then you will need open up the unit in order to insert your SIM card.  Details on how to do this are also within the User Guide that accompanies your unit.  Note that Beam units require a standard sized SIM.  If you have a micro or nano sized SIM then you will need an adaptor to convert to a standard sized SIM.

*** IMPORTANT ***
The components within your Beam unit are sensitive to static discharge, and anti-static precautions should be observed.  Do not touch any of the boards or components to avoid damage to your unit.

Steps to insert a SIM card:

1) Ensure the unit is powered off and undo the 12 screws located along the top edges of the unit's sides.

2) Lift the lid off and locate the modem module inside.  This is a rectangular black or bronze device (depending on the age of your unit) with a "Works With Beam" label affixed to it.

BW100 - Modem Location


BW130 - Modem Location


BW230 & BW280 - Modem Location



Black/Silver Modem - Go to step 3
Bronze Modem - Go to step 4

3) Black/silver Modem - On the side or top of the modem (depending on its orientation) - lift the little cover flap labelled SIM and insert the SIM card.  With the end of the SIM with the diagonal corner going in first push in all the way until it clicks into place.  Using another SIM card or flat-edge screwdriver to push it in can make this easier.

4) Bronze Modem - On the side or top of the modem (depending on its orientation) - Slide the SIM cover off and slide in the SIM card ensuring the flat end goes in first.  Push in all the way in until it can go no further.  We recommend taping in the SIM to prevent it potentially working loose through any vibrations. Replace the SIM cover.

4) Replace lid and screws.

5) Power the unit back up again.  Once powered up you may need to change the Mobile Network APN settings for the SIM card to connect to the Internet.  Read this article to learn how to do this...


HOW TO: Access the BeamOS Admin Panel (BW130, BW230, BW280)

posted 30 Jul 2017, 05:00 by Mobile Onboard System Admin   [ updated 16 Aug 2017, 08:33 ]

The Beam BW-Series unit has an Admin Panel to allow you to change various settings including the mobile settings required for your modem and SIM Card.

To access the BeamOS Admin Panel, carry out the following steps:

1) Power up the Beam unit

2) Once the yellow Booted light has come on solid, the unit it ready

3) Connect to the Beam public or Accessory Channel Wi-Fi network using your laptop, tablet or phone

4) Open a Web browser

5) Enter the following URL: http://192.168.100.254/beamadmin

6) You will be then asked to enter a user name and password in order to access the Admin Panel.  You can find this on the Factory Config document that accompanied your unit.

7) Once logged in, you will then be taken into the Admin Panel where you can then access the various settings.

If you do not have access to the Factory Config document then please raise a support ticket, stating the unit serial number and we will help you further.

HOW TO: Change the Mobile Network APN Settings (BW130, BW230, BW280)

posted 30 Jul 2017, 04:57 by Mobile Onboard System Admin   [ updated 30 Jul 2017, 05:03 ]

You may need to the change the default Mobile Network details (also known as the APN).  You can get these details from your mobile network operator (although we have included some of the common networks in this article here...).

To change the Mobile Network details, follow these steps:

1) Log into the Beam device's Admin Panel - instructions can be found in this article...

2) Click the Mobile Network Settings tab at the top of the page

3) Enter the APN, user name and password as supplied by your mobile network operator (a user name and password may not have to be specified so leave these fields blank)

4) Click the Save Mobile Settings button

Once the settings have been saved, restart the device and it should then connect to the Internet once booted and the mobile network has been found.

You can find settings for common mobile network in this article here...

A PDF guide is available to download in this section.

1-6 of 6